Luxury Travel

Saturday, January 24, 2009

Oceania Cruises offers amazing destinations, the world's most alluring and desirable ports  as well as world class dining with culinary masterpieces created by master chef Jacques Pepin.  Book now to take advantage of Oceania's Free Airfare and up to 50% Savings.

Scandinavia Splendors
Stockholm to London - 14 day Voyage aboard Regatta
2009 Sale dates: June 1, 15 & 29; July 25; Aug 8 & 22;  September 5

Classic voyages such as this garner praise year after year. It's no wonder. The destinations are predominately a blend of capital cities, beginning with striking, Stockholm, where you will spend an enchanted evening, followed by Estonia's historic Tallinn. Still, the highlight is 3 days & 2 nights in St. Petersburg, a treasure-trove of priceless art in museums like the Hermitage and architectural gems that include St.  Nicholas Cathedral and Yusupov Palace, where Rasputian was killed. You will also enjoy the delightful capitals of Helsinki, beautiful Copenhagen and Amsterdam, with its surprisingly rich Jewish heritage on display in the Anne Frank House and Portuguese Synagogue. In Zeebrugge, be sure to sample the sensational Belgian chocolates, much of it hand-sculpted.

Early Booking Fares from $4,599 per guest with free airfare*

*Offer expires March 31, 2009. Fares listed are cruise online in US dollars, per person, based on double occupancy. Government fees and taxes of up to $8 per guest per day are additional.  All fare offers are subject to availability and may not be combinable with other offers and may be withdrawn at any time. 2 for 1 fares are based on published full brochure fares.  Air promotion applies to economy, round trip flights from select US gateways and does not include ground transfers, air tax and air fuel surcharges. Air ticketing fee will apply. Other restrictions may apply.

Saturday, September 06, 2008

A client called today to find out when her documents would arrive. They had just arrived from the supplier, approximately 3 weeks prior to tour start date, which is the normal delivery time. They were mailed out the same day.

I told her they would be delivered by UPS to her home address on Monday.

This is 8 days prior to her departure.

She was satisfied with this and we ended the call.

She called back about 10 minutes later and asked where the documents were being mailed to. I told her they were on their way to her address in Chicago. She said, “But I’m in Rhode Island”.

I asked why she did not advise me of this and she said, “We always spend our summers in Rhode Island”

Okay, so now I need a crystal ball with all of the other hats I wear! I was supposed to know this??

I told her I would see what I could do and called the supplier to ask if another set of documents could be generated and mailed out.

This reservation was made with a Luxury Tour supplier and they agreed to send the documents directly to her Rhode Island address.

If this were a supplier other than a Luxury Tour operator, a duplicate set of documents would have a fee to generate and the overnight mail would have to be paid for by the client.

Please think of your travel agent as one of your circle of family and friends. Keep us in mind to notify us of any changes in your life. Give us your airline schedule if you make your own airline reservations; give us all contact numbers and dates when you’ll be at another location. Don’t think you’re bothering us with trivia. Our job is to give you the best customer service we can, but to do this we need your help.